All technical suppport for FireBrick products is through the reseller from whom you purchased your FireBrick. We provide extensive training and support to our resellers and you will find them experts in FireBrick products.
Manuals & Guides
Take a look at the Getting Started page, the Quick Start Guide, Manuals and the Knowledge base articles
Contact your reseller
Please ensure you have read the manuals, and have upgraded your FireBrick to the latest firmware.
Contact FireBrick Directly.
If you are not satisfied with the support you are getting from your reseller, please contact us.
View and download the latest manuals.
View and download the latest Quick start guide.
In addition to the Manuals, we have a number of articles about various aspects of the FireBrick.
If you wish to register a bug report or feature request on any FireBrick products, please contact support.
We have a fediverse presence, where we post announcements. https://social.aa.net.uk/@firebrick
If you believe you have found a security issue with FireBrick products or our service, please notify support@firebrick.co.uk as soon as possible. We will take steps to investigate and rectify any problems and will get back to you within a business day.
FireBricks come with a five year return to factory warranty. As many products are critical components in customers network operations we strongly recommend purchasing an additional support contract. For core network routers even a few hours of outage would be an issue and in such cases we strongly recommend operating two routers with router redundancy and fall-back configurations.
